Shipping, Returns & Pickup
Shipping
- All orders placed by 12pm Monday-Friday will be packed and shipped out that day by our partner carriers: UPS, USPS, or Fedex
- Orders placed after 12pm will be shipped out the following business day by one of our partner carriers: UPS, USPS, Fedex
- Free shipping on all orders over $75.00, a standard $7.99 shipping rate will be added to all orders under $74.99
- Check back soon for local delivery options
Returns
- Food Items: Food items are NOT-Returnable due to health and safety concerns.
If you are unhappy with your purchase please email us and we will make it better. 100% customer satisfaction is our concern.
support@brooklynimport.com
- Non-Food Items: Can be returned for a refund or exchange within 14 days of receiving your order in resellable condition
Customers are responsible for return costs
Packages must be mailed back to:
Return Center
851 E State Parkway
Schaumburg, IL 60173
Returns recieved damaged, broken, stolen pieces, or used are subjected to no refund or a restocking fee of 20%
Pickup
Monday-Friday 8am-2pm
851 E State Parkway
Schaumburg, IL 60173
- Upon arrival-STAY IN YOUR CAR
- Call us! 847-466-7758
- have your order # and name used to order ready
- we will bring your order to you