Shipping, Returns & Pickup

Shipping

  • All orders placed by 12pm Monday-Friday will be packed and shipped out that day by our partner carriers: UPS, USPS, or Fedex
  • Orders placed after 12pm will be shipped out the following business day by one of our partner carriers: UPS, USPS, Fedex
  • Free shipping on all orders over $75.00, a standard $7.99 shipping rate will be added to all orders under $74.99
  • Check back soon for local delivery options

Returns

  • Food Items: Food items are NOT-Returnable due to health and safety concerns.

If you are unhappy with your purchase please email us and we will make it better. 100% customer satisfaction is our concern.

support@brooklynimport.com
  • Non-Food Items: Can be returned for a refund or exchange within 14 days of receiving your order in resellable condition

Customers are responsible for return costs

Packages must be mailed back to:

Return Center

851 E State Parkway

Schaumburg, IL 60173

Returns recieved damaged, broken, stolen pieces, or used are subjected to no refund or a restocking fee of 20%

Pickup

Monday-Friday 8am-2pm

851 E State Parkway

Schaumburg, IL 60173

  • Upon arrival-STAY IN YOUR CAR
  • Call us! 847-466-7758
  • have your order # and name used to order ready
  • we will bring your order to you